Return and Refund Policy
1. Inspection on Delivery
Customers are responsible for inspecting the product immediately upon delivery and checking that the items received match the order placed.
2. Return or Exchange Request
Any return or exchange request must be reported within 48 hours of delivery.
Customers must email:
contact.sanskritibazaar@gmail.com
The request must include the order details, clear photographs and a proper explanation of the issue.
Requests made after 48 hours from delivery may not be accepted.
3. Unboxing Video Requirement
For claims involving damaged products, incorrect products, missing items or size-related issues, customers must provide a clear and continuous unboxing video recorded while opening the parcel.
Claims without valid unboxing video evidence may not be considered.
4. Eligible Reasons for Return or Exchange
Return or exchange may be accepted for:
- Damaged product received
- Wrong product delivered
- Manufacturing defect
- Valid size issue
- Missing item from the package
All requests are subject to verification and approval.
5. Non-Eligible Reasons
Return, exchange or refund will generally not be accepted for:
- Change of mind
- Personal dislike of colour, design, fabric, fitting or material
- Product not meeting subjective expectations
- Minor colour variation caused by photography or screen settings
- Incorrect size selected by the customer despite the availability of size information
- Products that have been used, washed, printed, dyed, altered, ironed or damaged after delivery
6. Condition of Returned Products
For an approved return, the product must:
- Be unused and unwashed
- Include the original packaging
- Include original tags and labels where applicable
- Include the invoice or receipt
- Be free from perfume, stains, marks or other signs of use
- Reach our warehouse in suitable condition for inspection
Bharat Sanskriti Bazaar reserves the right to reject a return or exchange if the product does not meet the required conditions.
7. Return Process
After approval, the customer must dispatch the product within 1 to 2 days.
Reverse pickup may be arranged where courier service is available. Where reverse pickup is unavailable, the customer may be required to self-ship the product.
8. Exchange Policy
An eligible product may be exchanged for another available product.
- Exchange is allowed only once per order.
- The replacement product will be dispatched within approximately 3 to 10 business days after successful inspection of the returned product.
- If the replacement product costs more, the customer must pay the difference.
- If the replacement product costs less, the remaining amount may be issued as a store coupon.
9. Refund Policy
Refunds will be processed only after the returned product has been received, inspected and approved.
Approved refunds will normally be credited within 4 to 5 business days to the original payment method.
Shipping charges, return shipping charges, COD charges, payment gateway fees, taxes and other handling charges are generally non-refundable unless the error occurred from our side.
10. Refused or Unaccepted Deliveries
If a customer refuses to accept an order, or if the shipment is returned because of customer unavailability, incorrect address or non-cooperation, applicable forward shipping charges, return shipping charges, payment gateway charges and other handling charges may be deducted.
Where applicable, the remaining amount may be provided as a store coupon.
11. Customized Products
Products that have been customised, altered, printed, embroidered, dyed or specially prepared according to customer requirements are non-returnable and non-refundable.
12. International Orders
Due to export regulations, customs procedures and international shipping limitations, returns, exchanges and refunds are generally not available for international orders.
Customers placing international orders should carefully verify product details, size, colour, quantity and shipping information before completing the purchase.
13. Final Decision
The final decision regarding acceptance or rejection of a return, exchange or refund request will be made by Bharat Sanskriti Bazaar after reviewing the product condition and supporting evidence.