Terms and Conditions

Welcome to Bharat Sanskriti Bazaar. These Terms and Conditions govern your use of our website and your purchase of products from Bharat Sanskriti Bazaar. By accessing our website, placing an order or using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

1. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, sizes, colours and other information. However, product images and colours may appear slightly different depending on photography, lighting and the customer's screen or device.

Many of our products are traditional, handcrafted or artisan-made. Minor variations in colour, texture, pattern, finish or dimensions may therefore occur and shall not necessarily be considered defects.

Customers are encouraged to contact us before placing an order if they require clarification regarding a product.

2. Pricing and Taxes

Product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges and other charges may be added or displayed during checkout. The final payable amount will be shown before completion of the order.

3. Payment

We accept the payment methods made available on our website, including online payment methods and Cash on Delivery for eligible orders.

For COD orders, an advance payment may be required. Please refer to our Payment Policy for detailed information.

4. Order Acceptance

Placing an order constitutes a request to purchase the selected product. An order is considered accepted only after confirmation by Bharat Sanskriti Bazaar.

We reserve the right to cancel or reject an order in cases including product unavailability, pricing or listing errors, suspected fraudulent activity, incomplete customer information or other circumstances beyond our reasonable control.

5. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery times may vary depending on the destination, shipping service, courier or postal service, weather, holidays, customs procedures and other circumstances beyond our control.

6. Cancellation

Orders may be cancelled subject to our Cancellation Policy and provided the order has not already been dispatched.

Once an order has been shipped, cancellation may not be possible.

7. Returns and Exchanges

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Customers are requested to inspect their package and product immediately upon delivery and follow the applicable return procedure.

8. Intellectual Property

All content available on Bharat Sanskriti Bazaar, including text, photographs, product descriptions, graphics, logos, designs, trademarks and other materials, is owned by Bharat Sanskriti Bazaar or its respective licensors.

Unauthorised copying, reproduction, modification, distribution or commercial use of website content is prohibited without prior written permission.

9. Limitation of Liability

To the extent permitted by applicable law, Bharat Sanskriti Bazaar shall not be liable for indirect, incidental, consequential, special or punitive damages arising from the use of our website, products or services.

10. Customer Responsibility

Customers are responsible for providing accurate name, address, telephone number, email address and other information required to process and deliver an order.

Bharat Sanskriti Bazaar shall not be responsible for delivery problems resulting from incorrect, incomplete or outdated information provided by the customer.

11. International Orders

International orders may be subject to customs inspection, import restrictions, duties, taxes and other charges in the destination country.

Unless specifically stated otherwise, such charges and responsibilities shall be borne by the customer.

International return, exchange and refund conditions are governed by our Return and Refund Policy.

12. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent, legal guardian or authorised adult.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any dispute arising in connection with these Terms and Conditions or the use of this website shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.

14. Changes to These Terms

Bharat Sanskriti Bazaar reserves the right to modify these Terms and Conditions from time to time. Updated terms will be published on this website and will become effective from the date of publication.

15. Acceptance

By accessing, browsing or purchasing from Bharat Sanskriti Bazaar, you acknowledge that you have read, understood and agreed to these Terms and Conditions.